('our', 'us', 'we' denotes RUDHRA ELINK (OPC) PRIVATE LIMITED, the company.)

‘products’ refer to the site and app of AstroFriendsBook, AstroGuruBook, AstroRulesAI, AstroGuruAI, and ParikaramGuru.

‘you’, ‘users’ denote anyone who interacts with our products.

‘order’ refers to the subscription plan or digital items you purchase on our product’s platform.)

This page details the shipping and delivery policy of RUDHRA ELINK (OPC) PRIVATE LIMITED and its products. These policies stated here apply to all our digital items and subscriptions that we sell through our products. We reserve the complete right to change or update the shipping and delivery policy. All the updates and changes made to our shipping and delivery policy will reflect on this page of this site. It is the user’s responsibility to stay updated with the due changes and updates. By using our site and its products, you are agreeing to our shipping and delivery policy.

We rely on third-party payment processors to carry out internal wallet recharges. With the recharged funds, you can make a purchase. Any purchase you make is paid from the funds in your internal wallet, and thus, the payment is processed right after the order is placed by the user. Shipping starts right after the payment is processed. You will receive a confirmation email denoting the successful payment completion. Since the order is digital, no physical shipping is involved. And so, within seconds, you will receive the order.

You will receive your order within seconds of the payment; you only have to wait until your payment is processed.

There are no shipping or handling charges.

You can access the digital items and subscriptions through the dashboard of your account on each product. All the orders are tied to one account only. You can access the order from one device at a time.

You might face issues with receiving your order in certain circumstances, such as the following:

• Poor internet connectivity.
• Lack of account verification.
• The laws of your region might restrict you from accessing our content.
• Insufficient internal wallet balance and failure of payment.

If you did not receive any confirmation email and if your payment failed, you could do a number of things. Firstly, please check your internal wallet balance and whether you have sufficient funds for purchasing that specific order. If it’s a no, then recharge your internal wallet balance. If you have enough funds, try refreshing the product site or the app. If you still face the issue, feel free to contact the built-in support or reach us through email.

If you did not receive the order after payment fulfillment or face any delay in receiving the order, immediately report to us. Here, the delivery failure and delay refer to the inability to access the subscription plan or digital items purchased. Please refresh your site and check your internet connectivity before reporting. If the issue persists, we are happy to help. After you report to us, we will review the situation and offer the necessary support. We expect you to provide the correct order details, your username, and email ID to help us assist you better. We’d appreciate your cooperation. You can refer to our refund policy or the individual refund policy of each product to know how we handle refunds for shipping and delivery failure.